I did a little research a few months back on live chat after meeting some great folks at a solid startup that is revving up to make live chat a strong part of the customer service and support experience.
Live chat can help online retailers and other businesses who are seeing great traffic numbers but low conversion rates. It offers a very personalized experience at a time when the online customer experience can be very generic. Live chat can also help your site rise above the competition and meet customers' real-time expectations.
Click here to read Using Live Chat to Increase Conversions.
Image by Dean Morris via Pixabay
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